Frequently Asked Questions

We're open Monday to Saturday, 9:00 AM to 9:00 PM. We're closed on Sundays. For urgent enquiries outside business hours, please email us at contact@printsmith.ie and we'll respond within a couple of hours.

Yes, we deliver to all locations across Ireland. We're based in Dublin and serve customers throughout the country. Collection is also available by arrangement.

Turnaround times are 2 to 15 days depending on the product/service. Simple items like business cards typically take 2-5 days, while complex projects like book publishing may take 10-15 days. Rush services are available for urgent orders.

You can request a free quote by calling us at +353 89 411 5060, emailing contact@printsmith.ie, or using our contact form. Please provide details about your project including quantity, size, and any special requirements.

Minimum order quantities vary by product. We accommodate both small and large orders. Contact us with your specific requirements and we'll work with you to find the best solution.

We accept PDF, AI, EPS, and high-resolution image files (PNG, JPG, TIFF). PDF is preferred for final print-ready files. If you have other formats, please contact us and we'll advise on the best way to proceed.

Yes! We offer artwork support and can help refine your designs for optimal print results. Whether you need minor adjustments or complete design services, our team can assist. Contact us to discuss your design needs.

While print-ready files are ideal, we can work with various file types and quality levels. We'll review your files and advise if any adjustments are needed. We can also help prepare your files for printing if required.

Yes, we provide digital proofs for your approval before going to print. This ensures you're completely satisfied with the design, layout, and specifications. We won't proceed to printing until you've approved the proof.

We offer comprehensive book publishing services including softcover and hardcover binding, various paper stocks, full-color or black & white printing, and professional finishing. Perfect for authors, businesses, and organizations looking to publish books, manuals, or reports.

Absolutely! Our corporate gift sets can be fully customized with your company logo, branding, and color scheme. We offer 2-in-1, 3-in-1, 4-in-1, and 5-in-1 gift sets that can include items like pens, notebooks, keychains, and USB drives. Perfect for employee gifts, client appreciation, or promotional events.

Yes! Our 2026 diaries and planners are available for order. We offer corporate diaries with customization options including embossing, logo printing, and personalization. Great for corporate gifts, promotional items, or bulk orders for your organization.

We print both roll-up banners (retractable/pull-up banners) and hanging banners. Roll-up banners are portable and perfect for exhibitions, trade shows, and events. Hanging banners are ideal for retail displays, indoor advertising, and promotional campaigns. Both are available in various sizes with high-quality full-color printing.

We offer various finishes for business cards including matte, gloss, soft-touch (velvet), and uncoated. We can also provide special options like spot UV, foil stamping, embossing, and edge painting for premium business cards that make a lasting impression.

We accept various payment methods including bank transfer, credit/debit cards, and cash. For business accounts, we can arrange invoice terms. Payment details will be provided when you receive your quote.

For custom printed products, cancellations must be made before production begins. Once printing has started, custom orders cannot be cancelled as they are made specifically for you. Please see our Terms & Conditions for full details on cancellations, refunds, and returns.

Yes, we offer competitive pricing for bulk orders. The more you order, the better the unit price. Contact us with your quantity requirements and we'll provide a customized quote with the best possible pricing.

Our VAT Registration Number is IE04334454RH. This is displayed on all our invoices, quotes, and throughout our website. As a VAT-registered business in Ireland, we provide proper VAT invoices for all transactions.