Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern the provision of printing and related services by PrintSmith Ltd ("we", "us", "our", "PrintSmith") to you ("Customer", "you", "your").

Company Details:
PrintSmith Ltd
Registered in Ireland
VAT Registration Number: IE04334454RH
Email: contact@printsmith.ie
Phone: +353 89 411 5060

By placing an order with us, you agree to be bound by these Terms. Please read them carefully before ordering.

2. Quotations and Orders

2.1 Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated
Quotations are based on the specifications provided by you
We reserve the right to revise quotations if specifications change
Quotations are not binding until accepted and confirmed

2.2 Order Acceptance

A contract is formed when we confirm your order in writing or by email
We reserve the right to refuse or cancel any order at our discretion
Order confirmations will include specifications, quantities, pricing, and estimated delivery

2.3 Order Changes

Changes to orders after confirmation may incur additional charges
We cannot guarantee that changes can be accommodated once production has started
Cancellations after production has commenced will be subject to charges for work completed

3. Pricing and Payment

3.1 Prices

All prices are in Euro (€) unless otherwise stated
Prices exclude VAT unless stated otherwise (current Irish VAT rate applies)
Prices exclude delivery unless stated otherwise
We reserve the right to adjust prices due to material cost increases or specification changes

3.2 Payment Terms

New customers: Payment in full before production commences
Established customers: Payment within 30 days of invoice date (subject to credit approval)
We accept bank transfer, credit/debit cards, and other methods as agreed
Late payments may incur interest at 2% per month or the statutory rate under the EU Late Payment Directive (whichever is higher)

3.3 Deposits

We may require a deposit (typically 50%) before commencing large or custom orders
Deposits are non-refundable once production has started

4. Artwork and Proofs

4.1 Customer-Supplied Artwork

You are responsible for ensuring artwork is print-ready and meets our specifications
Artwork should be supplied in the formats specified (PDF, AI, EPS, or as advised)
We are not liable for errors in customer-supplied artwork
We reserve the right to charge for artwork corrections or modifications

4.2 Proofs

Digital proofs will be provided for approval before production
Physical proofs may be provided for an additional charge
You must review and approve proofs within 48 hours (or as agreed)
Approved proofs signify your acceptance of the design, colors, text, and layout
We are not liable for errors that were present in approved proofs

4.3 Color Matching

Digital proofs are for layout and content checking only—not exact color representation
Color variations between screens, printers, and final prints are normal
For critical color matching, we recommend Pantone references and physical proofs

5. Production and Quality

5.1 Production Standards

We adhere to industry-standard print tolerances (typically ±5% on quantities over 100 units)
Minor variations in color, cutting, and registration are acceptable within industry norms
We will replace or refund products that fail to meet reasonable quality standards

5.2 Quantity Variations

Final quantities may vary by up to 10% (or as agreed) due to production requirements
You will be charged for the actual quantity delivered
We will inform you if the variation exceeds agreed tolerances

5.3 Materials

We will use materials of the type and quality specified in the order
We reserve the right to substitute equivalent materials if specified materials are unavailable
Samples of materials are available on request

6. Delivery

6.1 Delivery Times

Delivery times are estimates only and are not guaranteed
Turnaround times commence when artwork is approved and payment received (or credit approved)
We are not liable for delays beyond our reasonable control

6.2 Delivery Methods

Standard delivery: Courier or postal service within Ireland (charged separately)
Collection: Available by arrangement at our premises
International delivery: Available with additional charges and customs considerations

6.3 Risk and Title

Risk passes to you upon delivery or collection
Title (ownership) passes when full payment is received
You must inspect goods upon delivery and report any damage or shortages within 48 hours

7. Consumer Rights (EU/Ireland)

7.1 Right of Withdrawal (Consumers Only)

If you are a consumer (not a business), you may have the right to cancel within 14 days under the EU Consumer Rights Directive. However, this right does NOT apply to:

Custom-made or personalized products
Products made to your specifications
Sealed products that cannot be returned for hygiene or health protection reasons once unsealed

Since most of our products are custom-made, the 14-day cancellation right typically does not apply. We will clarify this when you place your order.

7.2 Faulty Products

If products are faulty or not as described, you have rights under the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022. We will repair, replace, or refund faulty goods.

8. Returns and Refunds

8.1 Our Responsibility

We will accept returns and provide refunds or replacements if:

Products are faulty or defective due to our error
Products do not match the approved proof
Products are significantly below reasonable quality standards

8.2 Not Our Responsibility

We are NOT liable for:

Errors in customer-supplied artwork that were approved in proofs
Color variations within normal industry tolerances
Quantity variations within agreed tolerances
Delays caused by you (e.g., late artwork approval)
Changes of mind after production has commenced

8.3 Claims Procedure

Report issues within 7 days of delivery
Provide photos or samples of the alleged defect
Return goods only if we request them
We will investigate and respond within 14 days

9. Intellectual Property

9.1 Your Content

You retain ownership of your artwork, logos, and content
You grant us a license to reproduce your content for the purpose of fulfilling your order
You warrant that you own or have the right to use all content provided
You indemnify us against any claims arising from your content

9.2 Our Designs

If we create designs for you, copyright belongs to PrintSmith unless otherwise agreed in writing
You may use our designs for the agreed purpose only
Additional uses require separate agreement and may incur charges

9.3 Third-Party Rights

You must not provide content that infringes third-party intellectual property rights
We reserve the right to refuse orders that may infringe rights or be illegal

10. Liability and Indemnity

10.1 Our Liability Cap

Our total liability for any claim arising from a contract is limited to the value of that specific order, except where:

Liability cannot be excluded by law (e.g., death or personal injury caused by our negligence)
We have acted fraudulently or with gross negligence

10.2 Exclusions

We are not liable for:

Loss of profits, business, reputation, or opportunity
Indirect or consequential losses
Delays beyond our reasonable control (force majeure)

10.3 Your Indemnity

You agree to indemnify us against any claims, costs, or damages arising from:

Your breach of these Terms
Infringement of third-party rights by your content
Illegal, defamatory, or harmful content you provide

11. Data Protection and Privacy

We process your personal data in accordance with GDPR and Irish data protection laws. Please see our Privacy Policy for full details.

12. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:

Natural disasters, pandemics, war, terrorism
Strikes, labor disputes
Supplier failures, material shortages
Power outages, equipment failures
Government actions or restrictions

13. Dispute Resolution

13.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

13.2 Alternative Dispute Resolution (EU)

If you are a consumer in the EU, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

13.3 Governing Law and Jurisdiction

These Terms are governed by the laws of Ireland
Business customers: Disputes will be subject to the exclusive jurisdiction of the Irish courts
Consumer customers: You retain your rights to bring proceedings in your country of residence

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and PrintSmith unless varied in writing.

14.2 Variations

We may update these Terms from time to time. Updated Terms apply to orders placed after the update date.

14.3 Severability

If any provision is held invalid, the remaining provisions remain in full force.

14.4 Waiver

Our failure to enforce any right does not constitute a waiver of that right.

14.5 Assignment

We may assign or subcontract our rights and obligations. You may not assign your rights without our written consent.

15. Contact Us

For questions about these Terms, please contact us:

PrintSmith Ltd
Email: contact@printsmith.ie
Phone: +353 89 411 5060